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Summary:
As a Customer Success Manager in a company within our network, you will be responsible for ensuring that customers are satisfied with the products and services provided by the organization. This includes identifying customer needs, developing and implementing customer retention strategies, and working closely with other departments to ensure that customer goals and objectives are met. The Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer relationships.
Key Responsibilities
- Serve as the primary customer contact, offering guidance and support
- Implement retention strategies and monitor customer satisfaction
- Collaborate with departments, report to management, and identify new business opportunities
Qualifications
- Proficiency in English language skills at either B2 or C1 level is require
- English Resume is required
- Bachelor's degree in Business Administration, Marketing or related field
- 3-5 years of experience in customer service, customer success, or a related field
- Strong understanding of customer service and retention best practices
- Strong verbal and written communication skills
- Strong problem-solving skills
- Strong analytical and data-driven mindset
- Ability to multitask and prioritize
- Proficient in relevant computer software and tools