We are looking for detail-oriented and motivated individuals with an active U.S. insurance license to support independent agencies with operational and service-related tasks. This fully remote role is ideal for candidates looking to grow within the insurance industry, even without prior experience, as full training will be provided.
Responsibilities
- Process policy changes and service requests including endorsements, cancellations, reinstatements, and rewrites.
- Support policy renewals and account follow-ups.
- Issue and manage Certificates of Insurance (COIs) and related documentation.
- Assist with billing workflows, payment coordination, and cancellation prevention.
- Support First Notice of Loss (FNOL) intake and coordinate claim handoffs.
- Prepare submission packages and required documentation for quoting and underwriting.
- Coordinate follow-ups and communication with carriers and clients.
Requirements
- Active U.S. insurance license required (Property & Casualty required; Life & Health is a plus).
- No prior insurance experience required; training will be provided.
- Strong written and verbal English communication skills.
- High attention to detail and ability to follow structured workflows.
- Comfortable learning and using multiple technology platforms and systems.
- Reliable home office setup, stable internet connection, and personal computer required.
Preferred Qualifications
- Previous customer service experience.
- Comfortable handling inbound and outbound calls.
- Familiarity with CRMs, ticketing systems, or operational tools.
- Interest in personal lines, commercial lines, or both.
* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.